on the beautiful Isle of Islay

Terms and Conditions

Arrivals and Departures

An Innis is let from Saturday to Saturday. The house will be ready from 3pm on the day of arrival and guests are politely requested to vacate the property by 10am on the day of departure to allow adequate time to prepare for next guests.

Cleaning

The property should be left in the same condition as on arrival (i.e. clean and tidy). In the unlikely event that a property is left in an inappropriate manner, an additional cleaning surcharge may be incurred. All necessary cleaning products are supplied.

Any damage / breakages should be reported prior to departure in order that these can be rectified for incoming guests In certain circumstances damage and losses may be charged in full.

Pets

We regret that we are unable to accommodate pets.

Smoking

We request that guests refrain from smoking on the premises.

Vehicles/Personal Property

In addition to cancellation and curtailment insurance, guests are recommended to take out holiday insurance to cover loss or damage to personal effects. Vehicles, accessories and contents are left at their owners’ risk. The proprietor shall not be responsible for any loss or damage or any injury to persons not caused through the fault of the proprietor.

Holiday Protection

To minimize the cost and inconvenience of cancelled bookings, guests are strongly recommended to take out holiday insurance.

Cancellation

If you require to cancel a reservation for any reason we must be notified by telephone or email immediately. In the event of a cancellation, we will make every effort to re-let the property. If we are able to re-let the property, you will be reimbursed in full less the sum of £25 to cover administration costs.

If we are unable to re-let the property, cancellation costs shall be incurred as follows:

  • More than one calendar month before booking commences your deposit shall be forfeited.
  • Less than one calendar month before booking commences you will be liable to pay the full cost of rental (i.e. deposit and full balance).

Adverse Travel Conditions

Where there are ferry / plane disruptions due to bad weather conditions or for any other reason, we cannot be held responsible for late or non- arrival at the properties and so no refunds can be provided.